Holiday Tour Booking Information

General Reservations

A reservation deposit of $350 per person is required to secure your booking. Your seat is not deemed booked until this deposit is paid. A booking can be tentatively held upon enquiry; however it must be confirmed by a paid deposit within 7 days or your seat will be made available to others. If you have difficulty paying the deposit within this timeframe, please contact our office.

Final payment is required 60 days prior to departure of your tour. If a booking is made within 60 days of departure, full payment is required.

Cancellations and Refunds

Cancellations of bookings in any circumstance will be subject to a $350 per person administration fee (equal to the deposit). In order to cover the reasonable costs of third parties providing services to the tour, refunds for cancellations will be provided as outlined in the table below:

¹Change of Mind conditions apply to all cancellations where no medical certificate is provided to Endeavour Tours.
²Medical Change conditions apply to all cancellations where a certificate from a medical professional, confirming the medical reason for cancellation is provided to Endeavour Tours. 

Retained credit cannot be refunded or taken as cash. Cancelled bookings are non-transferrable. The discretion of Endeavour Tours in relation to cancellations and refunds, applies at all times.

If the tour is cancelled for any reason by Endeavour Tours, all guests will be offered the option of transferring funds to another tour, retention of funds in trust or a full refund.

Travel Insurance

Insurance is highly recommended to safeguard against unnecessary loss associated with an inability to travel either before or during the tour. It is the responsibility of all travellers to arrange appropriate insurance coverage. The absence of suitable insurance will not be a valid reason for refund in the event of cancellation.

Minimum Numbers

Tour prices quoted are subject to a minimum number of paying travellers. Endeavour Tours reserves the right to review the tour price or cancel the tour if bookings are less than the required minimum.

Credit Card Fees

A transaction fee is applicable if paying by credit card.

At Time of Booking

Please advise of any special requirements (for example health or diet) at the time the booking is made. We will advise all third parties such as hotels and meal providers of these requirements and will endeavour to ensure they are met. However, we cannot guarantee that all special requirements will be met in all instances.

Force Majeure

Endeavour Tours will not be liable for any failure, delay, or event in performing our obligations under this agreement which is beyond our control. Such causes may include but are not limited to: acts of God, accident, government travel restrictions, epidemic, quarantine, pandemic, outbreaks of infectious disease or public health concerns of any nature, actual or threatened war, riots, civil strife, terrorist activity, industrial disputes, strikes, explosion, generalized lack of raw materials or energy, breakdown of communication facilities, natural and/or nuclear disasters, natural catastrophes, adverse weather conditions, fire, government acts or omissions, or the change in law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract. For the avoidance of doubt, all government directives and mandates applicable to vaccine requirements and travel permits at the time of travel will apply.

If force majeure applies, the customer will be bound by the third-party suppliers and Endeavour Tours’ terms and conditions. We will facilitate any refund or credit due. Any booking and advisory fees as per the Schedule of Professionalism, credit card fees or commissions received are non-refundable in the circumstance that a force majeure event occurs.

Health and Fitness

All travellers must be healthy at the time of travel and throughout the tour.

Travellers will not be permitted to join or continue on tour when, in the opinion of Endeavour Tours, the traveller’s health, conduct or condition is placing their own safety, or that of other travellers, at risk, or is adversely affecting the enjoyment of other travellers; for whatever cause. In this event, the relevant cancellation conditions will apply.

You are required to have a level of fitness that will allow you to participate in the activities of the tour, and to have a reasonable level of mobility to be able to board and alight the coach unaided. If you have any questions please contact us.

In order to protect the health of yourself and others on tour, it is required that you follow the direction of Endeavour Tours personnel or other tour guides during the tour.

Baggage

In order to accommodate all travellers, one main bag and one item of hand luggage per traveller is allowed while on tour.

Seating Arrangements

Seating is allocated by Endeavour Tours, and it is a condition of travel that you remain in your allocated seat. To be fair to all travellers it is our policy that allocated seating positions will be rotated daily. Couples/travel companions will be seated together to the extent practicable. Specific seats are not able to be reserved. Single seats may be reserved where available and where the traveller has paid the single seat reservation fee. Travellers sharing a room will be allocated seats together.

Twin Share Policy

Only travel companions will be permitted to twin share. If you do not have a travel companion to share with, the sole use rate for the tour will apply.

In the event of a cancellation by one traveller (but not both travellers) for a twin share booking, the remaining traveller will be required to pay a single room supplement. While on tour, if travellers on a twin share booking decide they no longer wish to share, we will endeavour to arrange alternative sole use accommodation, however this cannot be guaranteed. In the event sole use accommodation is secured, the additional costs (including any supplement) for a single room will be required to be paid.

Responsibility

All tour costs relevant to accommodation, attractions, meals, transport and other costs are correct at the time of advertising. In the event of alteration, cancellation or abandonment of any part of the tour, Endeavour Tours will not be responsible or liable for expenses incurred for accommodation, attractions, meals, transport, quarantine or any other additional costs to the traveller other than those stated in the itinerary.

Travellers accept that Endeavour Tours may need to alter or amend itineraries, accommodation or sightseeing arrangements from those published, with little or no notice. This may be due to road conditions, weather, safety factors and other operational considerations at the time. Such decisions will be made in the best interests of the travellers’ comfort and safety.

Endeavour Tours accepts no responsibility or liability for any injury, loss, damage, change of itinerary or inconvenience caused either directly or indirectly as a result of force majeure or other events which are outside of our control, including but not limited to: fires, floods, acts of God, unusually severe weather, industrial action or commercial flight disruptions. Travellers are advised that the service provided by Endeavour Tours is for the booking and packaging of goods and services provided by other operators such as hotels, motels, attractions, restaurants, airlines and other transportation companies. We will not be liable for any loss, damage, omission or act of negligence or otherwise committed by these operators, their assignees or agents.

Endeavour Tours will take all reasonable steps to provide an enjoyable tour. However, no liability will be accepted for any loss of enjoyment experienced by travellers due to circumstances which are out of our control.